Privacy Policy

Vostly.com ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Definitions

For the purposes of this Privacy Policy:

  • Account – A unique profile created for you to access and use our services.
  • Affiliate – Any entity controlled by, controlling, or under common control with Vostly.com.
  • Cookies – Small files stored on your device that help us improve your experience.
  • Device – Any device that can access our services (computer, phone, tablet, etc.).
  • Personal Data – Any information that identifies or can be used to identify you.
  • Service – Our web hosting, WordPress hosting, and related services, as well as our website (https://vostly.com).
  • Service Provider – Third parties engaged by us to assist in delivering our services.
  • Usage Data – Information automatically collected through use of our services (e.g., IP address, server logs).
  • You – The person or legal entity using our services.

2. Data We Collect

We collect the following categories of information:

A. Personal Data You Provide

  • Name
  • Email address
  • Billing and payment details (processed via secure payment gateways such as Stripe or PayPal; we do not store full card details)
  • Login credentials for your hosting account
  • Support ticket information

B. Automatically Collected Data

  • IP address and geolocation (for security and fraud prevention)
  • Browser type and version
  • Operating system and device type
  • Pages visited, time spent, and activity logs
  • Server access logs (including FTP, cPanel, and email usage)

C. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Maintain your logged-in session
  • Remember your preferences
  • Measure website performance
  • Prevent fraudulent activity

You can disable cookies in your browser settings, but some features of our services may not work as intended.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service delivery – Setting up and managing your hosting account
  • Billing – Processing payments, issuing invoices, and managing subscriptions
  • Security – Detecting and preventing unauthorized access or abuse
  • Support – Responding to your inquiries and resolving technical issues
  • Service improvements – Analyzing usage to enhance performance and features
  • Legal compliance – Meeting our obligations under UAE laws and applicable international regulations

4. How We Share Your Data

We may share your information with:

  • Service providers – e.g., Cloudflare (DNS/security), payment gateways, server providers
  • Affiliates and partners – Who assist in providing or promoting our services
  • Legal authorities – When required by law or court order
  • Business transfers – If our business is merged, acquired, or sold

We do not sell or rent your personal information to third parties.

5. Data Storage & International Transfers

Your data may be stored in servers located in the UAE, UK, or other jurisdictions where our hosting partners operate. When data is transferred internationally, we ensure appropriate safeguards (such as contractual clauses) are in place.

6. Data Retention

We retain your data for as long as your account is active or as required by law.

  • Billing and transaction records – Kept for a minimum of 5 years under UAE regulations
  • Support tickets and logs – Kept for up to 24 months for troubleshooting and compliance purposes
  • Website backups – Retained as per your hosting plan's backup schedule

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Request a copy of your data
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent

To exercise your rights, email us at [email protected].

8. Security

We implement industry-standard security measures, including:

  • SSL encryption for data transmission
  • Firewall and DDoS protection via Cloudflare
  • Restricted access to customer data
  • Regular security audits

However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. If changes are significant, we will notify you by email or with a prominent notice on our website.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Vostly.com

📧 Email: [email protected]